Imagine the next tough conversation you need to have . . . what if you could get to the root cause of the issue while helping others learn, empowering them to take action, and to ultimately strengthen your relationship? All through effective communication? As Scott tells us in Fierce Conversations, the conversation is the relationship. So often in leadership we talk at others, or skirt issues, or never really face what’s really going on. We provoke defensiveness in others, which we then ignore out of anger and righteousness, creating a terrible “emotional wake” that spreads throughout our teams. Scott helps us have more effective conversations through several techniques, including interrogating reality, provoking learning, tackling tough challenges, and enriching relationships, all while trying to get past surface issues as we uncover mineral rights—the true gems in any conflict and any conversation. Having real, honest, yet emotionally safe conversations is one of the true skills of any great leader.
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