Bob Grauer, the president of our largest business unit, told a great story the other day:

“Highly effective people are not perfect,” he said, “they are good at what they are good at, and strategic about what they are not.”

“Every day I park at the back of the parking lot, so it takes me a about thirty seconds to walk from my car to the front door of the office.”  (He’s a runner, so he covers a lot of ground fast.)

“That thirty seconds gives me time to think about the impact I’m going to have on others, and how I want to ‘show up’ for them.  It gives me a chance to clear my head, to put the phone calls and the to do list and everything else behind me so I can be the best version of myself.  That way when I walk in the front door I can smile, say good morning, and generally make it a pleasant morning for everyone else.”

Bob knows what he’s good at: getting things done, breaking through obstacles, making decisions, and having tough conversations.

He also knows what he’s less good at: connecting with others, expressing empathy, and being sensitive to others’ emotions. (He doesn’t give himself enough credit for the people stuff, although he’d never be accused of being too ‘touchy-feely.’)

Bob’s a human being, not a perfect being.  But he knows what he’s good at, and he’s strategic about what he’s not.  And that’s what makes him effective.



Tom Epperson

Tom Epperson

Dr. Tom Epperson is the President of InnerWill, and an instructor in Virginia Commonwealth University’s Executive MBA program. Tom is a certified business coach and has a Doctorate in Leadership from The George Washington University. Tom works with clients on cultural transformation, leadership development, executive coaching, and igniting individual and organizational potential. Previously, Tom served as the HR Director for Luck Companies, and played a significant role as one of the architects of Luck Companies’ cultural transformation.

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